Purpose of the KYC Policy
E2BET applies Know Your Customer (KYC) procedures to verify user identity, prevent fraud, comply with anti-money laundering (AML) obligations, and meet licensing requirements. KYC controls protect platform integrity and user funds.
When Is KYC Mandatory?
Full KYC verification becomes compulsory when:
- A user’s aggregate lifetime deposits exceed EUR 2,000, or
- A user requests any withdrawal, regardless of amount
Until KYC is completed and approved, withdrawal access remains restricted.
Required KYC Documents
1. Proof of Identity (POI)
Accepted documents include government-issued photo identification.
Verification checks
- Signature is visible (if applicable)
- Full name matches the account holder
- Document is valid and does not expire within 3 months
- Holder is 18 years or older
- Issuing country is not a restricted jurisdiction
Restricted countries include
- United States and its territories
- France and its territories
- Netherlands and Kingdom of the Netherlands territories
(Bonaire, Sint Eustatius, Saba, Aruba, Curaçao, Sint Maarten) - Australia and its territories
- United Kingdom and Northern Ireland
- Spain
- Cyprus
2. Proof of Residence (POR)
Accepted documents:
- Bank statement, or
- Utility bill
Verification checks
- Issued within the last 3 months
- Full name matches Proof of Identity
- Residential address is visible
- Issuing country is not a restricted jurisdiction
3. Selfie With Identification
Requirements
- User holds the same ID submitted as Proof of Identity
- Face is clearly visible
- ID number and photo match the submitted document
KYC Review Process
After document submission:
- Account status becomes “Temporarily Approved”
- Documents are reviewed within 24 hours by the KYC team
Possible outcomes
- Approved
- Rejected
- Additional information required
Temporary Approval Limitations
While under “Temporarily Approved” status:
- Platform access remains available
- Total deposits are limited to EUR 500 (aggregate)
- Withdrawals are not permitted
Unsuccessful KYC Submissions
If KYC verification fails:
- The reason is documented internally
- A support ticket is created
- The ticket reference and explanation are communicated to the user
Accounts are approved only after all required documents meet verification standards.
Additional AML Controls
Users Without Full KYC Approval
- No additional deposits allowed
- No withdrawals permitted
Users With Approved KYC
- Maximum deposit per transaction: EUR 2,000
- All withdrawal requests undergo:
- Automated risk analysis
- Manual activity and balance review
Withdrawals must reflect legitimate platform activity.
Prohibited Activities
- Direct fund transfers between users are strictly prohibited
- Attempts to bypass KYC or AML controls result in account suspension or closure
Compliance Commitment
E2BET enforces KYC and AML measures in accordance with its licensing obligations under the Government of the Autonomous Island of Anjouan. All verification processes support lawful gaming operations, financial transparency, and user protection.